Not one second of unused time is used to figure a warranty time. If he has to go get a part he didn't know he needed, the time stops. If he stops to wipe sweat out of his eye, or drops a wrench, the time stops. Someone with a stopwatch starts timing when he puts a wrench on a bolt. They pull the parts needed for the repair, and put the techs tools in a line in the order he will use them. The short answer is they get a certified tech for that repair, put the vehicle on a lift. Then you have to know how warranty time is figured. So what's fair? To charge you how long it took to do the job whether higher or lower than the book time or charge two customers the same price regardless of how long it took?
Guess what? You eat it, and the customer pays the same. More often than not, it's a race to try to equal the time paid.Įither way (in my shop anyway) there's always the job that you don't equal or beat the book or warranty time. The best techs can sometimes beat the warranty time on a repair.
On some jobs the tech can beat the Chilton or whatever customer guide time on a repair. The Chilton/Motors/All Data labor time guides are considered industry standard for fair labor charges.
Short answer-you can't stay in business at warranty rates.
